How to Fix Snapchat not Working on Android?
Thanks to the introduction of smartphones, several amazing apps were conceived and developed that helped change the way people communicated with each other. Apps like Snapchat, Instagram, WhatsApp have been very popular, especially amongst the youth. One of such amazingly popular apps is Snapchat.snapchat customer service phone number It allows users to not just send text to their friends but also can be used as face filter camera apps with many fun filters and AR lenses.
Fix Snapchat not Working on Android
However, no matter how hard the developers work on the stability of the app, being a software, bugs and issues can always creep into the app. Many times people get a message saying, “Unfortunately Snapchat has stopped”. In addition to this issue, some users also complain of issues such as Snapchat failed to send, Snapchat not refreshing etc. Many a times, the app outright crashes when a users tries to run it.
If you face such issues on your smartphone, then you need not worry. This article will guide you on how to fix Snapchat issues on your Android smartphone.
We have compiled the list of all the possible solutions a regular user can troubleshoot minor issues they face with the Snapchat app.
Solution 1. Check Network Connection
If you are facing the issue of Snapchat not sending (or receiving),snapchat customer service phone number then the first thing to check is that the network connection is working properly and the app has all the necessary permissions to access internet.
Many times, users unknowingly revoke the access of apps and such issues crop up.
To check this, just go to Settings -> Apps -> Snapchat. In Snapchat app’s info, check for the app permissions. Also check your internet connection if it’s working properly or not.
Solution 2. Close and Restart Snapchat
You can also force close the Snapchat app from the Android multitasking screen and then restart the app. Many times, some apps get corrupted during runtime and force closing them resets them. So when restarted,snapchat customer service phone number they open and function as intended.
Solution 3. Restart Your Android Smartphone
Some apps can also malfunction due to some corrupt code in the operating system itself. Restarting the smartphone resets the operating system code and helps the apps to run smoothly and as intended.
Solution 4. Relogin to Snapchat
If the above solutions don’t help, then you can also try this solution. Like any other internet messaging app, Snapchat also utilizes backend servers to send snaps.
Tip:snapchat customer service phone number You can find how to solve WeChat login error here if you also can’t login to WeChat on your phone.
Some issues can be a result of some server side account issue. On such cases, it is advisable to sign out of Snapchat and then login again. This will hopefully reset any server side account issues attached to your account.
Solution 5. Clear Cache
Snapchat, like every other messaging app is used by millions of users multiple times a day to send billions of snaps and text messages every day.
Even a single user, on an average, sends and receives almost 100 messages at least. All this leads to creation of temporary cache data which gets stored on the smartphone itself, within the app storage space.
This cached data keeps building up over time and a time comes when it somehow starts interfering in the proper functioning of the app. Hence it is advisable to delete this cache data. This data is temporary data that is not important to the user, and can be safely deleted.
To clear cache data, just go to Settings -> Apps -> Snapchat, and look for the label app cache.snapchat customer service phone number You will also find a clear cache data button using which you can simply delete all cache data of the app.
Clear Cache data.
You can also use cleaner apps such as Google’s Files Go app to clear cache data of Snapchat app, or all apps at once. It is a very handy tool in our opinion.
Update: September 11, 2020, at 12:12 PM ET: Many people have been experiencing issues with Snapchat today. Snapchat issues started at around noon Eastern according to reports on Downdetector.
Snapchat is a fun way to keep in touch with friends and family, and if it’s not working you could be left out of the loop. For those unfortunate occurrences when Snapchat isn’t working, we put together a list of ways to fix it. Follow the troubleshooting guide below and you’ll be able to fix any Snapchat problems you might be having.
Check if Snapchat is down
Restart and update Snapchat
Restart your phone
Check your connection
Check app network permissions
Clear the app cache
snapchat customer service phone number
What to do when snaps aren’t sending
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Check if Snapchat is down
If Snapchat isn’t working for you, the first thing to consider is that it isn’t working for anyone. There are two places to check whether or not Snapchat is down.
SEE ALSO
Snapchat update brings a complete rebuild of the app to Android
Down Detector is a site that tracks all kinds of services and whether or not they are down. Head to Down Detector’s Snapchat page and it will display No problems at Snapchat or Problems at Snapchat. You can also check the Live Outage Map to see if the issue is restricted to specific regions.
The second option is the official Snapchat Twitter support account. It will always have the latest about any Snapchat outages and how long it might be until it’s back up and running, so follow it if you want to stay up to date.
Restart and update snapchat customer service phone number
If Snapchat is up and it still isn’t working for you, close the app and reopen it. If the issues persists, try logging out of your account and logging back in. This will resync your local snaps with the server, and may fix the problem.
While the app is closed, it might be worth checking for updates. Open up the Google Play Store or App Store and check for updates. When you log back into Snapchat, any snaps you missed will be waiting for you.
Read also: How to update apps on the Google Play Store
Restart your phone snapchat customer service phone number
Snapchat not working restart phone
Like many tech problems, the simplest solution is to restart the device. When Snapchat isn’t working, the same logic applies.
Reset your device and it may instantly solve your Snapchat woes. If that doesn’t do the trick, move on to the next fix.
Check your connection
If the app or specific snaps aren’t loading, it may have to do with your internet connection. Try turning off data and switching to Wi-Fi. If the signal is weak, move closer to your router. Resetting the router may also solve the issue, even if your internet works on other devices.
For those of you using a VPN, you may need to disable it while you use Snapchat. Snapchat might stop working if it detects any third-party apps, occasionally including VPNs snapchat customer service phone number.
Read also: What to do if your phone won’t connect to Wi-Fi
Check app network permissions
If your internet connection is strong and works in other apps, Snapchat may not have the correct permissions to function. Necessary permissions can include Phone, Location, Storage, and others. There is a simple way to check Snapchat’s permissions from inside the app.
Snapchat not working settings screen
Snapchat not working permissions screen
Snapchat not working app permissions
How to edit permissions in Snapchat
Open Snapchat
Open your profile
Tap Settings
Tap Permissions
Missing permissions will display Tap to enable. This will open the system settings to adjust all permissions for the app.
Clear Snapchat app cache
Most apps download media and other types of data onto your phone, and if those files are corrupted it can cause Snapchat to stop working. Clearing out these files won’t make you lose any data or snaps, so there’s nothing to worry about snapchat customer service phone number.
How to clear Snapchat cache
Open Snapchat
Open your profile
Tap Settings
Scroll to the bottom and tap Clear Cache
Read also: Force stop and clear cache explained
What to do when snaps aren’t sending
If you’re not able to send snaps to your friends even though your network is fine, there are a few options left. First try restarting your phone as mentioned above.
If that doesn’t work, try clearing the conversation. This will remove all Snaps sent and received, so any unopened Snaps will be lost.
How to clear a conversation in snapchat customer service phone number
Open your profile
Tap Settings
Scroll down and tap Clear Conversation
Select the conversation to clear and confirm
If you’ve cleared the conversation and the snaps still aren’t working, your best option is to remove your friend and add them back. This will also delete any Snaps send and received with that friend, but it may fix the issue.
How to remove a friend in Snapchat
Open your profile
Tap Add Friends
Tap My Friends
Select the friend to remove
That’s it for our guide on what do when Snapchat isn’t working. If none of these manages to fix the problem, all hope is not lost. You can contact Snapchat directly by clicking on the link below.
Solution 6. Make Sure the App is Up to Date
Some app updates are known to have some bugs which can cause some problems to some users. Such bugs are very quickly resolved by the developers and pushed out to the users snapchat customer service phone number.
Hence it is a good practice to check whether there is an update for the app or not. It may be that the issues you are facing are known issues and an update fixing those issues, has already been pushed out by the developers.
Solution 7. Not Using the Beta Version of Snapchat
Nowadays, Google has opened up the option for users to participate in the beta testing of the next version update of apps.
Developers can push out the beta software to those who are interested to test out the beta software to point out bugs.
It may happen that unknowingly you may have entered the beta program for the Snapchat app and are now running a beta version of the app. Beta softwares are usually always buggy and can cause problems and issues snapchat customer service phone number.
To check if you are running stable version or beta version of Snapchat, just go to the Play Store on your Android smartphone. Click the 3 dashes on the top left corner and select My Apps & Games.
Not Using the Beta Version of Snapchat.
In the page that opens, there are 4 opens at the top menu bar. Select the last option labelled Beta. If You are running a beta version of Snapchat, you will find the app listed here.
If you are a beta tester of this app and want to leave this program, just click on the app in the list and scroll down to the bottom. It will be mentioned there that you are a beta tester, with a button to leave the beta testing program. Just click it and you are good to go.
Solution 8. Reinstall the app
If nothing, mentioned above, works for you, then it’s time to take the hard step. You will have to reinstall the app. Just uninstall the app using the default Android uninstall process and then reinstall the app from the play store.snapchat customer service phone number And this should definitely solve your snapchat issues for good.
Final Thoughts
Snapchat is a very stable and well built application. But like any other software, it can get bugs anytime. We hope this list of troubleshooting methods will help you in fixing your minor Snapchat issues that you face on your Android smartphone.
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